Terms & Conditions

Buying and Payments

All our machines are hand-built to order.  We are a very small business, so it may take some time for your purchase to be completed. This can vary, depending on our workload.

For items available to buy directly, lead time is usually between 1-2 weeks. For request builds, lead times vary from 2-8 weeks. You can email us through any of the instruments pages, or the contact form, to request an invoice. We will respond quickly to any email sent. Please let us know if you need an item by a specific date, and we will do our best to accommodate you.

We prefer to take payment through PayPal. We are also happy to take UK or international bank transfers, and can provide our details on request.

For larger orders, we can take a deposit with the balance payable on completion. We also offer payment in instalments. Just ask for details.

Warranty

All our units come with a two year guarantee in case of fault. We will repair or replace your unit if it develops a fault within two years of purchase. This does not include accidental damage, or general wear & tear. Please contact us if any issues arise. If your machine is out of warranty, we will still do our best to assist.

Refunds

If you purchase an item and change your mind, it can be returned within 30 days for a refund, less original shipping charges, if it is unused and in its original, undamaged packaging. You will need to return it at your own expense.

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